Tuesday, March 4, 2008

How hard is it to read the chart?

Ok - this isn't rocket science. How hard is it for the doctor's office to tell the nurse that is dealing with you for your post-loss appointment, that the person they are dealing with suffered a loss? Is it so hard to put a sticky note on the front of a chart so that the nurse doesn't ask you stupid questions or, worse yet, wonder why you are upset? Why should I be put in the position of explaining to some poor dumb doe that the reason why I cry when I come into my doctor's office is that every time I have been there lately, I have been in for an appointment for yet another failed pregnancy. And that having to explain this to every front desk person and nurse might be why the office stresses me out and raises my blood pressure. And that there may be better ways to give information and services to people who are dealing with the loss of a child. Like not putting it on me to fight with the insurance company over not paying the bill for the delivery of my baby.

I think I am going to write a letter to my doctor's office and remind them gently that people who have losses really do need a little extra sensitivity and that it would be helpful if the staff was a little more prepared when we came in. When I worked in education, I always took a few minutes before someone came in to meet with me to read their file and, if there was something that I needed to alert my staff to about the person, I did it. I know doctors are busy people, but why is that basic piece of courtesy so lost on a doctor?

1 comment:

Sarah said...

I am so sorry you had to deal with that. I had a nurse when I went in for my post-partum after losing Braden ask me how old my baby was. I agree that true professionals should read your chart. I am thinking of you. Let me know if you need to talk.